The development of technology is currently quite rapid, with information technology all the work becomes more efficient, effective and accurate. Government agencies are one that does not escape the utilization of information technology commonly called electronic government (E-Gov) to be able to maximize its role and function as a public service. The city of Surabaya through the Office of Communications and Information Technology developed an electronic-based population service called E-Lampid.

The purpose and benefits of e-gov provided by the government are said to be successful if the public can accept the e-gov and use it. In an effort to maximize e-gov services by the city government of Surabaya, the funds used are quite large. But still not maximal use by society.

There are many models developed by researchers to measure the acceptance of information systems by users, one of which is the model Technology Acceptance Model 3 (TAM 3) designed specifically for computer innovation.

The number of samples used is 625 respondents, the figure is calculated by using slovin formula based on population of Surabaya city of 3,074,490 people with an estimated error of 4%. Questionnaires are distributed to people who have used e-lampid residence service with google form online questionnaire.

The data of questionnaires were processed using Structural Equation Modeling (SEM) method and modeled by Technology Accepted Model (TAM) 3 as in Figure 1 using SPSS AMOS 24 software. Of the 16 hypotheses tested, 11 accepted hypotheses and 5 hypotheses were rejected based on output SPSS AMOS 24 shown in Figure 2

If the correlation of two variables P value <0.05 then the correlation is significant, otherwise if the value P> 0.05 then the correlation of two variables is not significant.

After knowing the factors that influence on the acceptance of electronic-based residence services (e-lampid), the Office of Communications and Informatics can focus on improving and improving on the factors that influence. With the use of elampid by the community can be more leverage ahead.